Reframing Conflict
Few of us like conflict especially the anticipation of it knowing that we have to stand up in a meeting and disagree with someone who will react negatively. The best way to deal with this is to reframe it, treat it as a learning and growing experience. We are lost if we cannot handle difficult situations if we dare not criticise that person who pushes in, complain about poor service, the noisy person in the cinema. I can generally navigate situations using diplomacy and charm but run into a brick wall if I run into a really difficult or obnoxious person so this is an area I have to work on..
